Achieve your potential•Develop yourself and others•People skills to deliver business results•Individual and team development

0400 845 594

wendy@wendyjocum.com.au

Assertiveness

AssertivnessAssertiveness is the most honest form of communication, while being vulnerable, open, respectful and authentic.

By stating your needs in an honest, non confrontational way, you can build and maintain relationships, psychological safety, constructive conflict, achieving results/mutual outcomes for yourself, others and your organisation.

Wendy supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.

Key content can include:

  • Conflict/behavioural and communication styles
  • Essential skills for being assertive
  • Develop self confidence
  • Practical assertiveness techniques
  • How to say no effectively, politely but firmly
  • How to gain cooperation and positively influence others for a win/win outcome
  • Implement your right to be assertive
  • Build rapport with others and build relationships
  • Having courageous conversations

The difference between successful people and really successful people is that really successful people say no to almost everything. Warren Buffett

Bill of assertive rights

  • I have the right to be treated with respect
  • I have the right to have and express my own feelings and opinions even if they are different from those of others
  • I have the right to be listened to and taken seriously
  • I have the right to say no without feeling guilty
  • I have the right to ask for what I want
  • I have the right to make mistakes and be responsible for them
  • I have the right to say "yes" to people
  • I have the right to change my mind without making excuses
  • I have the right to say "I don't know"
  • I have the right to ask for information
  • I have the right not to satisfy some people some times
  • I have the right to sometimes do less than the maximum which is humanly possible
  • I have the right to think before I answer
  • I have the right to present myself to the world as I am without making excuses

Testimonials

"I highly recommend Wendy as a trainer for both individual training and workplace training. Wendy’s approach to coaching and training is both professional and encouraging. "

"Coaching has had a powerful, positive impact on my work, personal relationships and results. Wendy is an encouraging and supportive coach."

"Wendy had a great way of communicating to all levels of experience. She gave us practical skills to implement changes to our leadership behaviours."

"I found Wendy very professional and passionate about her work. Her workshop was interactive. She is an excellent trainer, and has a great depth of knowledge in the areas that she works in. I will definitely use the skills in my life and workplace."