Achieve your potential•Develop yourself and others•People skills to deliver business results•Individual and team development

0400 845 594

wendy@wendyjocum.com.au

Customer service

Customer Service Guaranteed

Engaging your internal and external stakeholders is the key to business success.

We need to communicate positively and professionally, with credibility and diplomacy. Learn how to connect with customers on an emotional level, showing genuine empathy to understand their needs.

This workshop will give you practical skills to have strong customer interactions, deliver service excellence and a positive customer experience.

You will also learn essential techniques to deal with deal with challenging situations, while still achieving customer satisfaction.

Wendy supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.

Key content can include:

  • Key principles of service excellence
  • Effective, professional communication techniques
  • Active listening skills to understand customer needs
  • Build and maintain rapport and relationships
  • Meeting and exceeding customer expectations
  • Engaging and connecting with your customers
  • Dealing with communication differences
  • How to handle challenging customer situations/dealing with complaints
  • Problem solving and conflict resolution strategies
  • Managing your emotions and being resilient

Your most unhappy customers are your greatest source of learning
Bill Gates

The goal as a company is to have customer service that is not just the best but legendary.
Sam Walton, Founder of Wal-Mart

Testimonials

"I highly recommend Wendy as a trainer for both individual training and workplace training. Wendy’s approach to coaching and training is both professional and encouraging. "

"Coaching has had a powerful, positive impact on my work, personal relationships and results. Wendy is an encouraging and supportive coach."

"Wendy had a great way of communicating to all levels of experience. She gave us practical skills to implement changes to our leadership behaviours."

"I found Wendy very professional and passionate about her work. Her workshop was interactive. She is an excellent trainer, and has a great depth of knowledge in the areas that she works in. I will definitely use the skills in my life and workplace."