Achieve your potential•Develop yourself and others•People skills to deliver business results•Individual and team development

0400 845 594

wendy@wendyjocum.com.au

Communication

communication skillsThe ability to communicate successfully is essential to building and maintaining relationships, and ultimately determines personal and professional success.

Strong communication skills are critical for achieving results/relationships, leadership, teamwork, psychological safety and customer service.

This workshop can focus on either written/verbal communication/both, remote and in person communication, depending on client needs.

Wendy supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.

Key content can include:

  • The communication process and methods
  • Barriers to communication
  • Key principles of effective communication
  • Planning your communication
  • Communication techniques (active listening, assertiveness, body language/tone)
  • Establishing rapport and credibility
  • Dealing with communication differences and styles
  • Communication linked to teamwork and customer service
  • Challenging conversations/conflict resolution strategies/giving and receiving feedback
  • Email etiquette

Before you speak, THINK!

T – is it true?
H – is it helpful?
I – is it inspiring?
N – is it necessary?
K – is it kind?

To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. The way we communicate with others and with ourselves ultimately determines the quality of our lives
Anthony Robbins

Testimonials

"I highly recommend Wendy as a trainer for both individual training and workplace training. Wendy’s approach to coaching and training is both professional and encouraging. "

"Coaching has had a powerful, positive impact on my work, personal relationships and results. Wendy is an encouraging and supportive coach."

"Wendy had a great way of communicating to all levels of experience. She gave us practical skills to implement changes to our leadership behaviours."

"I found Wendy very professional and passionate about her work. Her workshop was interactive. She is an excellent trainer, and has a great depth of knowledge in the areas that she works in. I will definitely use the skills in my life and workplace."