Achieve your potential•Develop yourself and others•People skills to deliver business results•Individual and team development

0400 845 594

wendy@wendyjocum.com.au

Conflict Resolution and Negotiation Skills

Conflict-resolutionConflict is inevitable, in your personal life and the workplace. Managing conflict constructively is an essential communication skill, and necessary for high performing teams, innovation and problem solving. Issues that are resolved can lead to improved results, shared understanding, new ideas, and improved relationships.

This practical workshop will provide you with productive strategies for resolving positive outcomes with all your stakeholders (internal or external), as well as personal relationships.

Wendy supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.

Key content can include:

  • Factors and causes contributing to conflict
  • Conflict resolution models, skills and strategies
  • Conflict management and negotiation styles
  • Building psychological safety and performance
  • Managing emotions of self and others
  • Assertiveness, listening and effective communication skills
  • Negotiation, positive influencing and collaborating with others

We don't get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.
― Steve Goodier

Conflict can, and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.
― Harriet B. Braiker

Testimonials

"I highly recommend Wendy as a trainer for both individual training and workplace training. Wendy’s approach to coaching and training is both professional and encouraging. "

"Coaching has had a powerful, positive impact on my work, personal relationships and results. Wendy is an encouraging and supportive coach."

"Wendy had a great way of communicating to all levels of experience. She gave us practical skills to implement changes to our leadership behaviours."

"I found Wendy very professional and passionate about her work. Her workshop was interactive. She is an excellent trainer, and has a great depth of knowledge in the areas that she works in. I will definitely use the skills in my life and workplace."