The ability to communicate successfully is essential to building and maintaining relationships, and ultimately determines personal and professional success.
Strong communication skills are critical for achieving results/relationships, leadership, teamwork, psychological safety and customer service.
This workshop can focus on either written/verbal communication/both, remote and in person communication, depending on client needs.
Wendy supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.
Key content can include:
- The communication process and methods
- Barriers to communication
- Key principles of effective communication
- Planning your communication
- Communication techniques (active listening, assertiveness, body language/tone)
- Establishing rapport and credibility
- Dealing with communication differences and styles
- Communication linked to teamwork and customer service
- Challenging conversations/conflict resolution strategies/giving and receiving feedback
- Email etiquette
To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. The way we communicate with others and with ourselves ultimately determines the quality of our lives
Anthony Robbins
