Emotional Intelligence (EI) reflects our ability to deal successfully with emotions.
Understanding yourself, others, and having self awareness is the key to building and maintaining relationships.
EI is supported by robust research, making a strong business case that IQ and technical skills is not enough for success, EI is what makes the difference.
The ability to identify emotions in ourselves and others, and to express and manage these emotions appropriately, is essential for interpersonal communication. EI is vital to personal and professional success, enabling us to build effective relationships with our internal and external stakeholders. It is also about understanding the impact of our emotions on our thoughts, decisions and actions.
Wendy is experienced and has significant expertise in developing people and organisations through the principles and application of leadership, emotional intelligence, neuroscience, resilience, mental health and workplace wellness.
She supports individuals, teams and organisations (coaching/workshops, in person/virtual, 1:1 and group) with skill development.
EI workshops will enable you to develop your awareness and practical strategies for enhancing your people skills, connecting with others, building trust and rapport, while managing yourself, and your relationships with others. You will be given the tools to enhance your ability to recognise and appropriately respond to both yours and others’ emotions
By being emotionally intelligent, you are able to improve your communication, relationships, teamwork, leadership, resilience, employee/customer engagement and performance. Wendy provides practical tools and strategies, based on EI models and neuroscience – using our body/brain effectively for brain based performance, leadership and communication.
Recent research shows a direct positive correlation between a leader’s people skills/EI levels, to improved employee engagement levels, increased customer service, and ultimate positive impact on the organisation’s results and profits. Likewise, there is a direct link between an employee’s level of EI, and their performance.
Emotional intelligence is now recognised as a key factor in employee/leadership performance and success. Effective leaders and people are able to lead themselves first, before leading others – managing your own emotions, enables you to be in touch with other’s emotions, thus managing relationships.
Leaders with developed EI have more motivated teams, improved communication, trust, teamwork and collaboration.
Your EI workshop could be customised for any of the above – e.g. for dealing with colleagues, customers, change management, resilience, leading with EI, engaging your team and self management.
Key content can include:
- Introduction and definitions of EI
- Practical application of EI models
- Understanding emotions and drivers of behaviour
- Emotional regulation techniques to manage your emotions and respond appropriately
- Tools and skills to be resilient, and have emotional agility
- Perceiving emotions accurately in others to build empathy and rapport
- EI competencies of self-awareness, self-regulation, motivation, empathy and interpersonal skills
- Links to neuroscience, positive psychology and brain based leadership
You also have the option of using a relevant EI tool for individual and team development.
Wendy is accredited to administer, coach, debrief and facilitate, using the Genos and MSCEIT Emotional Intelligence assessments, as well as the Strengths Profile (Realise 2) Strengths Practitioner and Team Strengths Practitioner tools.
If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.
Daniel Goleman
What really matters for success, character, happiness and life long achievements is a definite set of emotional skills – your EQ — not just purely cognitive abilities that are measured by conventional IQ tests.
Daniel Goleman
Neuroscience of Leadership and Performance NeuroTREAD™ services
Wendy is an accredited facilitator in the Neuroscience of Leadership and Performance NeuroTREAD™
NeuroTREAD™ solutions apply practical strategies from the field of neuroleadership – leading/influencing ourselves and others, while understanding the brain.
The field of Neuroleadership includes research into four broad areas: decision making, regulation, collaboration and managing change.
More than ever, we need to maximise our cognitive and physical capacity, to manage overload, and to deal with the challenges of today – constant change, pressure, Covid-19 impact, influencing others, service excellence, managing expectations, juggling priorities and work-life integration/balance.
NeuroTREAD™ represents 5 areas that allow leaders to improve performance of self and others.
The NeuroTREAD™ Summary Workshop Programme is derived from the TREAD™ framework with the emphasis on Think, Regulate, Engage, Adapt and Develop with the brain in mind.
NeuroTREAD is an innovative leadership/influencing program:
- to transform the way that you and your team work
- getting the best out of yourself and others to build relationships and results
- creating leaders, teams and organisations that are creative and resilient
- supported by neuroscience research and evidence based strategies
- to build confidence, self-regulation, relationships and results by utilising our brains effectively
- for existing and emerging leaders, individual contributors, team members, technical experts and anyone in an influencing capacity – formal or informal
Neuroplasticity is one the most significant developments in neuroscience – the brain’s ability to change, and that we can adapt and learn new thinking, mindsets, habits and behaviour.
Revolutionise your organisation’s leadership skills by understanding and tapping into the brain’s extraordinary capacity through the practical application of neuroscience. 20 000 leaders have already been through the NeuroTREAD program, to enhance performance of themselves and their teams.
NeuroTREAD combines invaluable insights into human motivation, engagement and behaviour with practical, fun exercises and challenges, offering a proven and effective brain-friendly approach towards reaching your strategic goals.
Key programs/sessions include :
- Manager to Leader in 90 days
- Leading through change
- Neuroscience of leadership and influencing
- Coaching for Performance
- High performing people and teams
- Remote leadership
- Leading with Emotional Intelligence
- Neuroscience of performance and transformation
- Neuroscience of mindset, change and resilience
- Decision making and innovative problem solving
Wendy provides NeuroTREAD services involving:
- Workshops and webinars (virtual and in person) – complete programmes or stand alone modules (customised to your individual, team and organisational needs).
- Coaching (individual and group)
- Keynote presentations (virtual and in person)
- Online assessments (self and multirater feedback by others)
- Online self-paced interactive program on building skills, habits and change (manager to leader/technical specialist to influencer)
Structured around 5 key areas:
Think, Regulate, Engage, Adapt & Develop with the brain in mind.
Key outcomes to understand and apply:
THINK: Understand the decision-making process and the innovative brain for empowering thinking strategies.
- Anatomy of “thinking”, cognitive capacity, the limitations of and ability to renew our thinking capacity
- The brain’s overarching principle of safety and how that impacts everything
- How to have clear thinking, the impacts of multi-tasking, ability to have more “insights” and creative solutions to complex problems
- The link between our emotions and thinking capabilities.
REGULATE: Regulate emotions, understand triggers, manage stress and renew your mental capacity for peak performance.
- regulate emotions and manage stress more effectively
the impact of mental, physical and social strategies to regulate emotions and improve thinking when in stressful, overloaded or negative situations
how mindfulness improves thinking, emotion regulation and increases the functionality and flexibility in thinking - quick and effective mindfulness techniques that you can do anywhere, anytime and in a short space of time.
- how to use “brain breaks” to renew cognitive capacity and creative thinking
ENGAGE: Tailor your leadership and motivate others by understanding the strong social brain drivers, emotional and engagement responses
- the social brain and why it’s so important
- social motivators in the brain and those most likely to send us into “threat” and “reward”
your own social motivators and how they differ from others - how to adapt their communication and style to influence and collaborate with others more effectively
- the neural basis of emotion contagion: how your mood and emotions impact others and how to influence and create a strong positive leadership culture
ADAPT: Strategies to create and sustain change and improvements in self and others, individually and organisationally.
- Why change is so challenging, yet understand our brain is wired for change
processes to make changes in your thinking, emotions and behaviours - habit formation and how to create new healthier, productive habits
the brain’s challenge with change and steps to overcome this - the brain’s resistance, yet capability to change.
- How to help others accept and embrace change
DEVELOP: Develop yourself and others through brain-based coaching and feedback models.
- the neuroscience of brain-based coaching models
- Why “coaching” is so effective in helping others change
how to set and achieve goals using the full capability of the brain (both left and right hemispheres) - how to enhance people’s thinking so they are able to solve problems using their conscious and non-conscious processing
- how to provide feedback that is non-threatening and more empowering
- the keys to the brain’s ability to learn and develop.
Manager to leader/technical specialist to influencer in 90 days programme
(online, self paced modules)
Transform your “stretched” leaders/contributors into resilient & agile performers with the Manager to Leader in a 90 days programme – using the NeuroTREAD ™ framework.
How to Think, Regulate, Engage, Adapt & Develop with the brain in mind.
- Are you, your team/managers technical experts, but not leading and developing your staff?
- Are you, your leaders and team members overwhelmed and stretched facing significant change, stress, overload and juggling expectations?
With the pandemic impact, technology and globalisation changing the way we work, the way we create value and service customers is at a rate never seen before, managers/team members need strong leadership and influencing capabilities at all levels of the organisation.
With the fast-paced, continuously changing organisational environment, managers have a challenging role to lead themselves and their teams through ambiguous and new territories.
- Designed with the busy, time poor manager/contributor in mind.
- Drawn from the latest neuroscience research
- Follows 10 years of successful thought leadership and practical strategies
- Combines digital and bite-sized learning technology
- Condensed blended engagement programme
- Covers key areas of the NeuroTREAD framework: Think, Regulate, Engage, Adapt and Develop with the brain in mind
